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Customer Service

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To order over the phone or for questions, please contact our customer service team at (888) 222-6639 ext. 24.

Pro-Value Distributors, Inc.

1547 Lyell Avenue   |   Rochester, NY 14606   |   Phone: (888) 222-6639 ext. 24

We invite you to send all of your questions, concerns and requests by calling us at the number above.


 

Creating an Account

By creating an account, you will be able to:

-Checkout Faster
-Review Past Orders
-View your Custom Order Sheet of Previous Items Ordered

To create an account you must have a valid email address. If you'd like to create an account now and enjoy these benefits,
Click Here.

Payment Options

Our payment options have been expanded to better serve your needs. We currently accept:


Credit Cards: Visa, Mastercard, and American Express

Order Cancellation 

In the event you wish to cancel your order, please notify us as soon as possible to prevent cancellation charges.


Once an order has shipped, it may not be cancelled and will be subject to our
Return Policy.

Pricing

 All prices are subject to change without notice. Prices reflect single unit cost, except where noted, no quantity discounts will be applied. There may be price changes in accordance with our suppliers.

Shipping Policy

Standard Shipping and Processing

Orders are shipped from our distribution center in Rochester, NY. All orders are shipped UPS Ground, unless faster service is requested (please contact us at (888) 222-6639 ext. 24 for additional shipping options) and should be received within 5 business days. Once your order is processed, you can contact our customer service team for the shipping information.

Shipping and handling fees are estimated at checkout, your shipping costs may vary based on location.

There are instances where items are on manufacturer back order or require additional shipping time. Our customer service reps will do their best to notify you of these extended shipping times.

Shipping Charges

Orders will carry a handling charge of $5.00.

There are instances where additional charges may apply...these are:

Orders shipping to a PO Box and not an actual residence
Orders shipping to Alaska, Hawaii or US Territories outside the contiguous 48 States
Orders shipping outside the United States
(please contact us directly at: (888) 222-6639 ext. 24 for international orders)

Order Processing

Orders are processed and shipped the same day they are received during our operating hours of Monday thru Friday, 8:00am-4:30pm eastern time. Orders will be held in processing if:

(1) Your requested shipping address is not the billing address or a pre-added secondary shipping address of your credit card. You can add a secondary shipping address to your credit card by calling the 1-800 number on the back of your card.
(2) Funds are not available on your credit card.


Express Ship Orders

We do offer UPS 3-Day, 2-Day and Overnight shipping services upon customer request. To have your order shipped by a service other than UPS Ground, please contact our customer service department for a price quote prior to placing your order. UPS shipping is based on standard business days (Ex. If we ship your order by UPS 2-Day on Friday, you will receive your order in 2 business days, or Tuesday of the following week).

Return Policy

Returns must be authorized by our customer service department. Credit will not be issued on returns received without a Return Goods Authorization Number. To return an item:

(1) Contact our Customer Service Department: (888) 222-6639 ext. 24 to request a Return Goods Authorization Number (RGA)

(2) Repack the item(s) in the original shipping carton with adequate packing to prevent damage
(3) Include a copy of the original packing slip in the shipping carton.
(4) Write the RGA and the Customer Account Numbers on the outside of the shipping carton.

Please examine the packing slip upon arrival of your order to ensure correct shipment

Opened or partially used items may not be returned for credit

Items may not be returned after 30 days of purchase

Returns will be subject to a 25% restocking charge and applicable shipping charges

Customer is responsible for shipping charges when returning items.

Privacy Policy

Pro-Value Distribution and our brand First Crush Pill Crusher value our customers and respect your privacy. We collect information about you during the checkout process and retain your email address and shipping information. We use this information solely to communicate with you about your order. We do not share your information with third parties.


If you would like to exclude your email address from our customer database, simply contact us at: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
   

Security Policy

Your payment and personal information is always safe.  Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.